Refund policy

100% Refund Policy

At The Heart Letters, we want you to love your purchase. If for any reason you are not 100% satisfied, we offer a full money-back guarantee — no questions asked.

Eligibility

You have 12 months from the date of purchase to request a refund. To qualify:

  • The request must be submitted within 12 months of the original order date.

  • Please include your order number and the email address used at checkout.

How to Request a Refund

To start a refund request:

  1. Go to our Contact Form (replace this # with your actual contact page URL, e.g. /pages/contact).

  2. Select “Refund Request” as your message subject.

  3. Include your order details and reason (optional — but helps us improve!).

Our team will process your refund within 5–7 business days of receiving your request. You’ll receive a confirmation email once it’s complete.

Refund Method

Refunds are issued to your original method of payment. Please note that processing times may vary depending on your payment provider.

Questions?

If you have any issues with your order, please contact us anytime through our Contact Form and we’ll make it right.