Shipping policy

Shipping Policy

Domestic Shipping (United States Only)

At The Heart Letters, every order is prepared and mailed with care.
We currently ship only within the United States.

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Shipping Costs

All orders include free standard shipping — no hidden fees, no surprises at checkout.

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Shipping Method & Delivery Times

Orders are sent via standard, non-tracked mail through the U.S. Postal Service.
Most letters and packages arrive within 7–10 business days from the shipping date.
Please note that delivery times may vary slightly depending on your location and local postal service conditions.

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Tracking

Our standard shipping option does not include tracking.
If you would like to confirm the estimated delivery date of your order, please contact us at any time using our Contact Form (replace # with your actual contact page link).

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Missing Mail or Non-Delivery

If your letter does not arrive within a reasonable time, simply reach out to us through our Contact Form.
We’ll be happy to send you a replacement at no additional cost — no questions asked.

Your experience matters to us, and we want every delivery from The Heart Letters to feel special.

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Shipping Updates

We’ll notify you by email once your order has been processed and shipped.
Because our standard service is non-tracked, no additional shipping updates are available after dispatch.

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Questions?

If you have any questions about shipping, replacements, or special requests, please contact us through our Contact Form.

We’ll respond as quickly as possible to make sure you’re taken care of.